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I Tried To Fix Government Tech for Years. I'm Fed Up.
Key Excerpts from Article on Website of Reason
Posted: March 1st, 2025
https://reason.com/2025/02/13/i-tried-to-fix-government-tech...
The years I spent trying to make government more efficient at the Department of Veterans Affairs (V.A.) and USDS required a lot of patience. Now I'm fresh out. I hope DOGE will obliterate the Paperwork Reduction Act (PRA) from space. This law, which was written in 1980—before computers were common in homes—requires that every government form, and every change to every government form, must go through the Office of Information and Regulatory Affairs (OIRA). This office has no expertise in user research or form design. Agencies self-report how many "burden hours" it takes to fill out their forms, and OIRA has no way to check this either. Some of the most talented people I've ever worked with have spent years of their own getting OIRA to agree to, and write down, such novel concepts as "legal things are legal." I'm not kidding—OIRA issued guidance last year that agencies are allowed to get feedback from the public, something which has always been legal. I wanted to have one form "wizard" that would allow a veteran to enter their information once, and automatically apply for all the benefits for which they were eligible. OIRA told me that to do this, I would first have to submit every possible permutation of this wizard for approval—a request I would have found delicious to comply with, were there enough trucks on the planet to deliver that amount of paper. We worked within the system. The system blocked us from helping people. I shouldn't have had to waste two and a half years of my life on this, while millions of veterans went without health care and other benefits they had earned.
Note: This article was written by Marina Nitze, former Chief Technology Officer of the U.S. Department of Veterans Affairs under President Obama, former Senior Advisor on technology in the Obama White House, and first Entrepreneur-in-Residence at the U.S. Department of Education. For more along these lines, read our concise summaries of news articles on government corruption and government waste.
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