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Leaked: New Amazon Worker Chat App would Ban Words like "Union," "Restrooms," "Pay Raise," and "Plantation"
Key Excerpts from Article on Website of The Intercept
Posted: April 11th, 2022
https://theintercept.com/2022/04/04/amazon-union-living-wage...
Amazon will block and flag employee posts on a planned internal messaging app that contain keywords pertaining to labor unions, according to internal company documents reviewed by The Intercept. An automatic word monitor would also block a variety of terms that could represent potential critiques of Amazon’s working conditions, like “slave labor,” “prison,” and “plantation,” as well as “restrooms” — presumably related to reports of Amazon employees relieving themselves in bottles to meet punishing quotas. In November 2021, Amazon convened a high-level meeting in which top executives discussed plans to create an internal social media program that would let employees recognize co-workers’ performance with posts called “Shout-Outs.” But company officials also warned of what they called “the dark side of social media” and decided to actively monitor posts in order to ensure a “positive community.” At the meeting, [head of worldwide consumer business, Dave] Clark suggested that the program should resemble an online dating app like Bumble, which allows individuals to engage one on one. Following the meeting, an “auto bad word monitor” was devised, constituting a blacklist that would flag and automatically block employees from sending a message that contains any profane or inappropriate keywords. Even some phrases like “This is concerning” will be banned. Managers will have the authority to flag or suppress any Shout-Outs that they find inappropriate.
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