The Alexandria police chief, Mike Ward, was sick and tired" of sending his officers to respond to 911 calls that they lacked the skills and time to handle. In this small Kentucky town of 10,000 people ... two-thirds of the calls police responded to were not criminal - instead, they were mental health crises and arguments resulting from long-brewing interpersonal conflicts. Police would show up, but they could rarely offer long-lasting solutions. Often, it was inevitable that they would be called back to the same address for the same problem again and again. In 2016 he decided to try a new approach: he talked the city into hiring a social worker for the police department. The current police chief, Lucas Cooper, said he was "the most vocal opponent" of the plan at the time. But now four years later, Cooper sees the program as indispensable: it frees officers from repeat calls for non-criminal issues and gets residents the help they needed, but couldn't get. In Alexandria two social workers are now on the police department's payroll. But while working for the police, they are not cops: they do not have arresting powers and they do not carry weapons. They ride in a Ford Focus instead of a police cruiser. They wear polo shirts, not police uniforms, and carry a radio with a panic button in case they find themselves in danger. "We're like a non-threatening type of follow-up," said Cassie Hensley, one of the department's social workers. "I've been told by individuals that they're very glad I didn't show up in a police cruiser ... and that they're more likely to talk to me."