Reporter Jason Leopold ... has revealed about 20,000 pages of government documents, some of them the basis for explosive news stories. His secret weapon: the Freedom of Information Act. A number of stories over the last several years based on government documents leaked by WikiLeaks and by ... Edward J. Snowden seem to have piqued the interest of the public, and of journalists, in acquiring such materials. In 2009, according to its own figures, the government received about 560,000 Freedom of Information Act requests. By 2014, that number had risen to about 715,000. The Freedom of Information Act was enacted in the 1960s to help citizens gather information on their government. In practice, it can seem as if Kafka and Orwell sat down together to plot a nightmare of bureaucratic complication. Each government agency or department has its own FOIA office that it must finance out of its own budget. [Yet] the office of the secretary of defense ... with an annual budget of more than $500 billion, was reported, in 2013, not to be accepting FOIA requests because its fax machine was broken. The C.I.A.'s FOIA website has been down for some time, Mr. Leopold said, and there seem to be few signs it will be fixed. And there is one small Treasury Department office, he said, that has no working email, fax number or address, and that does not answer the phone.