You call 911, you generally get the police. It's a one-size-fits-all solution to a broad spectrum of problems from homelessness to mental illness to addiction. Protesters are urging cities to redirect some of their police budget to groups that specialize in treating those kinds of problems. Now we're going to look at one model that's been around for more than 30 years. In Eugene, Ore., a program called CAHOOTS is a collaboration between local police and a community service called the White Bird Clinic. Ben Brubaker is the clinic coordinator, and Ebony Morgan is a crisis worker. The calls that come in to the police non-emergency number and/or through the 911 system, if they have a strong behavioral health component, if there are calls that do not seem to require law enforcement because they don't involve a legal issue or some kind of extreme threat of violence or risk to the person, the individual or others, then they will route those to our team - comprised of a medic and a crisis worker - that can go out and respond to the call," [said Brubaker]. "I think policing may have a place within this system, but I also think that it's over-utilized as an immediate response because it just comes with a risk," [said Morgan]. "It's a risk that crisis response teams that are unarmed don't come with. In 30 years, we've never had a serious injury or a death that our team was responsible for. Models like this can help people have support in their community and feel safer within their community."