In 2002 Thom Bond was a successful environmental engineer, passionate about designing smart buildings that used alternative energy. Then he chanced upon Marshall Rosenberg's landmark book Non-Violent Communication: A Language of Life. "I think Marshall Rosenberg's work may be the single most important discovery of the 20th century," [said Thom]. "His discovery that when we bring our attention to our universal human needs, it changes what we focus on, it changes how we think, and we naturally become more compassionate." Two short years after being introduced to Marshall Rosenberg's work ... Bond opened NYCNVC. His work over the past fifteen years has brought the benefits of NVC to tens of thousands of people across the world from diverse backgrounds, including the military, corporate leaders, educators, peace workers and more. "It's about changing the conversation we are having," says Bond succinctly, "The one we are in right now in most spheres is: 'Who is right and who is wrong?' And ... if we change the subject to, 'How can we meet more needs and make this situation work better?' That is the new conversation." This approach isn't about changing people - it's about seeing them in a different way. There is a difference between what I am observing and what I am telling myself about what I am observing. This is judging and it keeps us from being present and connected. When we tune into our feelings and tap into our needs -- our own or someone else's then compassion arises spontaneously.