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Emotion-tracking AI on the job: Workers fear being watched – and misunderstood
Key Excerpts from Article on Website of Yahoo News
Posted: March 18th, 2024
https://finance.yahoo.com/news/emotion-tracking-ai-job-worke...
Emotion artificial intelligence uses biological signals such as vocal tone, facial expressions and data from wearable devices as well as text and how people use their computers, promising to detect and predict how someone is feeling. Over 50% of large employers in the U.S. use emotion AI aiming to infer employees’ internal states, a practice that grew during the COVID-19 pandemic. For example, call centers monitor what their operators say and their tone of voice. We wondered what workers think about these technologies. My collaborators Shanley Corvite, Kat Roemmich, Tillie Ilana Rosenberg and I conducted a survey. 51% of participants expressed concerns about privacy, 36% noted the potential for incorrect inferences employers would accept at face value, and 33% expressed concern that emotion AI-generated inferences could be used to make unjust employment decisions. Despite emotion AI’s claimed goals to infer and improve workers’ well-being in the workplace, its use can lead to the opposite effect: well-being diminished due to a loss of privacy. On concerns that emotional surveillance could jeopardize their job, a participant with a diagnosed mental health condition said: “They could decide that I am no longer a good fit at work and fire me. Decide I’m not capable enough and not give a raise, or think I’m not working enough.” Participants ... said they were afraid of the dynamic they would have with employers if emotion AI were integrated into their workplace.
Note: The above article was written by Nazanin Andalibi at the University of Michigan. For more along these lines, see concise summaries of deeply revealing news articles on corporate corruption and the disappearance of privacy from reliable major media sources.
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