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Consumers lose most credit card disputes
Key Excerpts from Article on Website of CNN/Associated Press
Posted: October 5th, 2007
http://money.cnn.com/news/newsfeeds/articles/newstex/AFX-001...
A consumer advocacy group [has] released a study alleging credit card companies use arbitration firms that they know will rarely rule in favor of consumers. Nearly all credit card customer service agreements mandate binding arbitration because it is a cheaper and faster way to resolve disputes, industry officials say. Public Citizen though says the companies hire arbitration firms that almost always rule in favor of the card issuer. Arbitration firms used by companies such as Mastercard Inc., Visa, Discover Financial Services LLC and American Express Co. ruled against consumers in 32,300 of 34,000 disputes that went to arbitration, according to Public Citizen's study. 'This is a system that is unfair to consumers,' Joan Claybrook, the group's president said at a press briefing. Sen. Russ Feingold, D-Wis. and Rep Hank Johnson, D-Ga., attended the briefing to say they have introduced legislation that would let credit card customers choose arbitration or civil court in a dispute. 'People shouldn't have to give up their legal rights just to get a credit card,' Claybrook said. Public Citizen's study singled out arbitration disputes in California because it is the only state that requires arbitration resolutions be disclosed. Public Citizen also singled out the Minneapolis-based National Arbitration Forum, which has arbitrated many of the disputes analyzed.
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