When the Federal Emergency Management Agency's paperwork slowed the evacuation of patients from the airport, Acadian's frustrated medics waited with empty helicopters. "At one point I had 10 helicopters on the ground waiting to go," said Marc Creswell, an Acadian medic, "but FEMA kept stonewalling us with paperwork. Meanwhile, every 30 or 40 minutes someone was dying." The company sent in outside doctors and nurses. FEMA rejected the help because the doctors and nurses weren't certified members of a National Disaster Medical Team. "When the doctors asked why they couldn't help these critically ill people lying there unattended," Mr. Creswell recalled, "the FEMA people kept saying, 'You're not federalized.' "
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