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Sending Unarmed Responders Instead of Police: What We’ve Learned
Key Excerpts from Article on Website of The Marshall Project

Members of the Holistic Empathetic Assistance Response Team (HEART), an alternative to police in Durham, N.C., talk with a resident, in June 2024. Photo: Angela Hollowell for Tradeoffs

The Marshall Project, July 25, 2024
Posted: August 20th, 2024
https://www.themarshallproject.org/2024/07/25/police-mental-...

Many sweeping attempts to reform policing have faltered. But one proposal that has taken hold across the country, and continues to spread, is launching alternative first response units that send unarmed civilians, instead of armed officers, to some emergencies. In Dayton, Ohio, trained mediators are dispatched to neighbor disputes and trespassing calls. In Los Angeles, outreach workers who have lived through homelessness, incarceration or addiction respond to 911 calls concerning people living on the street. In Anchorage, Alaska, trained clinicians and paramedics are showing up to mental health crises. Researchers have tracked over 100 alternative crisis response units operating across the U.S. Some distinguish between mobile crisis teams, which exclusively send clinicians to mental health emergencies, and community responder programs, which send civilians to a wider range of calls. The key tenets are that they can be the first response to an emergency situation and that they arrive without armed officers. There have been no known major injuries of any community responder on the job. Eventually, a large portion of current police work could be handed off to alternative responders. A 2020 review of 911 calls ... estimates that up to 68% of calls “could be handled without sending an armed officer,” according to a report by the Center for American Progress and the Law Enforcement Action Partnership.

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